Customer success stories
Stories that resonate – results that show
Let your customers tell your story and share why they chose you. Loyal Stories produces high-quality customer success stories that build trust and drive purchase decisions.
10+
Years of experience
5000+
Stories produced
97
NPS
NPS97
Get inspired by our work
Customer success stories are our passion and flagship product. We are the best in Finland at producing them – and our customer-awarded NPS of 97/100 is undeniable proof.
Lindström & Finlandiatalo
Finago Procountor & Henkilöstöliiga
Nespresso & Sokos Hotel Pier
Paytrail & Wild Shoe
Bilar & Lintuaho
Mtech & Elimäki
We have delivered over 5,000 productions, so the stories don’t end here.
Contact us for industry-specific references →
Trust is currency – a customer story video makes it visible
Reference marketing is a critical part of the modern buyer’s journey. When a potential customer is weighing their options, a customer story video is often the final push that turns consideration into a closed deal.
Whether it’s a B2B decision-maker, a consumer, or even an AI scanning information about your company, an authentic customer story is a golden sales asset that your competitors simply cannot replicate.
88% of buying decision-makers trust online reviews and references as much as personal recommendations.
An overwhelmingly easy process
Our turnkey approach is the ultimate solution to production stress.
1
Strategic Kick-off Meeting
We define the goals and target audience in a brief online meeting.
2
Client Outreach
Just give us a name: we handle the initial contact, scheduling, and permissions – all while fully respecting your corporate brand.
3
Production & Approvals
We manage the filming, editing, and review rounds. You get a ready, polished end result.
4
Start Marketing
We deliver the videos in optimized formats tailored for all your different channels.
More stories from different industries
Every company and every story is unique. Explore how we have helped organizations across industries make their expertise and customer satisfaction visible.
Eltel & Fingrid
Jokipiin Pellava & Kemppi
Temotek K-21 hanke
Visor & Asuntomessut
Buildercom & Raisio
Woikoski & Fiskarsin panimo
Our extensive reference library ensures we understand your industry too.
Frequently asked questions about customer stories
How much does a customer story video cost?
The prices of our customer story videos start at €2,490 (+ VAT).
The final price depends on several factors, such as the number of filming days and the scope of production. Since we have refined our production process to perfection, we are able to provide highly cost-effective solutions without compromising quality.
Request a quote and we will build a package tailored to your company.
Are customer stories also produced in text format in addition to video?
Yes — and we highly recommend it. While video is the king of storytelling, a written customer story article is a search-engine-friendly way to support the video.
Using both formats provides several benefits:
Reusability: Text from the article can easily be reused in newsletters, blogs and sales materials.
Maximum SEO visibility: A text-based article provides search engines with rich content and keywords that are also utilized by AI-generated summaries.
Accessibility and flexibility: Not everyone can or wants to watch videos. An article offers an alternative and faster way to explore the same content.
How much time does the production require from our company?
Our mission is to remove production stress. From your side, we only need a 30-minute kickoff meeting and the interviewee’s contact details. We handle everything else: outreach, scheduling, filming and edit approvals. You simply review the final video.
Why is reference marketing important in B2B sales?
B2B buying processes are often long and involve multiple decision-makers. Authentic customer story videos build trust in a way traditional advertising cannot. They function as social proof that helps remove purchasing barriers and shorten sales cycles.
Can filming be arranged internationally?
Yes — we have produced content in more than 20 countries. We have a broad network and a process that enables us to film customer stories exactly where your customers are.
Read more here: International productions.
In what formats are the videos delivered?
We deliver materials according to the intended use. Typically this includes one or more main horizontal videos along with several social-media-optimized clips in different formats. A single production can generate a large amount of content for long-term use.
Why choose Loyal Stories as your production partner?
We are Finland’s leading specialist in this one specific thing: customer experience stories. It is our signature product, refined through more than 5,000 productions. Our exceptional NPS score of 97/100 guarantees that both your company and the interviewed customer will be highly satisfied with the final result.